Free Mainland UK Delivery on all Orders!

FAQ

CUSTOMISATION

We can indeed make our items to your desired specifications, just select the next stock size up and add your desired dimensions to a note in the checkout page to personalise your order! Please note this can add a few days to the dispatch.

We would recommend getting a bench 25cm shorter than the table to give allowance for the leg spacing.

An uneven edge is something we come across on some of our reclaimed boards, they give the edge of the table a unique curve and form. You can indeed request it in a note during checkout and we'll make sure to select boards for the outside that have this kind of edge.

Absolutely, for any personalisation or unique hardware you wish to include please send us a message at info@rizandmicamake.co.uk and we'll get back to you and work through your request.

FINISHES

We have pictures of all our finishes on our Supporting Materials page here.

We try to show a full range of the different finishes in our gallery, please bear in mind that with our reclaimed items we often include and finesse marks and imperfections from the material's previous life, highlighting the uniqueness of each board. The different finishes are all applied to the same reclaimed solid wood boards but variations are a certainty.

We use Fiddes Hardwax oil, a long lasting and durable finish to which we blend our own custom formulation of pigments and flow agents. Any top ups to the finish can be done with their clear matt oil.

General

Yes, most of the products require a really simple assembly, with hairpin items it's just a few screws (requiring a screwdriver) and scaffold items require an Allen key as well. We also have a guide to assembly here. Any issues please let us know!

DELIVERY

Not for most locations! We offer free delivery to mainland UK on everything that we do! Shipment prices will come up during checkout before payment is taken. For delivery abroad please see our question further down 'Do you deliver to...'

Delivery dates vary based on your location and the items ordered, a lot fall under our general 3-5 working day delivery time with some taken a couple of weeks longer. Variations in time shown during checkout. As these are bespoke items made from scratch there is a chance of an additional wait for more complicated customisation requests.



Europe- Yes we deliver to a vast variety of European countries, some extra delivery charges may apply (shown at checkout). Please also familiarise yourself with local customs rules, to help with Brexit changes we have decided to refund 20% of the order value when customs are requested from the recipient.

Northern Ireland- We do deliver to Northern Ireland, there is a surcharge for deliveries here which is payable at the checkout

Remote Areas (UK)- Yes, a surcharge will apply to some of these

The US- Unfortunately we don't at the moment deliver to the United States

AFTERCARE

It shouldn't need much looking after! The surface is hard wearing, and can be cleaned with normal surface cleaners Touch ups to damaged areas can be made with a little Fiddes Hard Wax Matt Oil, and a sponge. Fiddes also sell a specific cleaner for their finishes called 'wood flooring refresher'.

We guarantee all our items for 2 years from delivery, however if you have any issues after this point please do get in touch and we'll do all we can to get it sorted which will have a fee involved for materials and labour etc.